Refund policy
If it's not right, we'll make it right.
Every Kordovan piece is cut, stitched and finished from full-grain leather by hand, and we stand behind all of it. If something isn't perfect, here is exactly how we put it right.
The policy at a glance
- 7-day returns. Return any unused item in its original condition within 7 days of delivery for an exchange, refund or store credit.
- Easy exchanges. Want a different colour or model? We are happy to exchange, subject to availability — any price difference is settled at the time.
- Damaged or incorrect? On us. Tell us within 48 hours with photos and we will arrange a free replacement at no cost to you.
How to start a return
- Reach out. Message us on WhatsApp at +92 333 2601161, or email admin@kordovanleather.com, with your order number. Items sent back without arranging the return with us first cannot be accepted.
- We confirm. Our team confirms your return or exchange and shares the next steps — usually within a few hours during business hours.
- Pack it up. Pack the item securely in its original packaging, with all tags intact and the leather unused.
- We make it right. Once we receive and inspect the item, we process your exchange, refund or store credit promptly and confirm by email or WhatsApp.
What is eligible
- Unused items in original condition, returned within 7 days of delivery
- All original tags and packaging intact
- Damaged or incorrect items, reported within 48 hours of delivery
- Manufacturing defects at any time, under our craftsmanship promise below
What is not eligible
- Shoes and jackets — made to order, and non-returnable once production has begun
- Cancelled orders — advance payments are non-refundable once production has started
- Items that have been used or worn, or that show signs of wear
- Returns requested more than 7 days after delivery
- Items missing tags or original packaging
- Personalised or monogrammed pieces, unless faulty
If an item is returned other than in its original condition, the customer is responsible for the loss in value. Once a returned item has been received and inspected, we notify you by email or WhatsApp whether the return has been approved.
How refunds are issued
Orders paid online (card, Easypaisa or JazzCash) are refunded to the original payment method once the returned item has been received and inspected. Please allow up to 10 business days for your bank or wallet provider to post the refund to your account.
Cash-on-delivery orders are settled as an exchange or store credit. If the item was faulty, damaged or incorrect, we refund the full amount by whichever method suits you.
Return shipping
If an item is faulty, damaged, incorrect or defective, we cover return shipping. For a change of mind or an exchange, return shipping is the customer's responsibility, and original delivery charges are not refundable.
Our lifetime craftsmanship promise
Every Kordovan product is backed by our commitment to quality. If you ever experience a manufacturing defect, reach out — we are here to repair or replace it, for as long as you own the piece. That is what "built to be handed down" really means.
Questions
WhatsApp +92 333 2601161 or email admin@kordovanleather.com. Our team is available Monday to Saturday, 12 PM – 10 PM (PKT).