If it's not right, we'll make it right.
We stand behind the quality of every Kordovan product. Changed your mind, or something not perfect? Here's exactly how it works.
Simple, fair, no fine print.
7-Day Returns
Return any unused item in its original condition within 7 days of delivery for an exchange or store credit.
Easy Exchanges
Want a different colour or model? We're happy to exchange, subject to availability — any price difference is settled at the time.
Damaged? On Us.
If an item arrives damaged or incorrect, tell us within 48 hours with photos and we'll arrange a free replacement — no cost to you.
Start a return in four steps.
Reach out
Message us on WhatsApp at +92 333 2601161 or email contact@kordovanleather.com with your order number.
We confirm
Our team will confirm your return or exchange and share the next steps — usually within a few hours during business hours.
Pack it up
Pack the item securely in its original packaging, with all tags intact and the leather unused.
We make it right
Once we receive and inspect the item, we'll process your exchange or store credit promptly.
What's eligible.
Eligible for return
- Unused items in original condition, within 7 days of delivery
- All original tags and packaging intact
- Damaged or incorrect items reported within 48 hours
- Manufacturing defects, any time, under our craftsmanship promise
Not eligible
- Shoes & jackets — made to order, non-returnable once production has begun
- Cancelled orders — advance payments are non-refundable once production has started
- Items used, worn, or showing signs of wear
- Returns requested more than 7 days after delivery
- Items missing tags or original packaging
- Personalised or monogrammed pieces (unless faulty)
Built to last — and backed for life.
Every Kordovan product is backed by our commitment to quality. If you ever experience a manufacturing defect, reach out — we're here to repair or replace it. That's what "built to be handed down" really means.
Ready to start a return?
Have your order number handy and message us — we'll take it from there.
Support hours: Monday–Saturday, 12 PM – 10 PM.