Lifetime Warranty Policy for Leather Products

We stand behind the quality and craftsmanship of our leather products. To ensure your satisfaction, we offer a Lifetime Warranty on all our leather items, subject to the following terms and conditions.

Coverage:

1. Leather Quality: Our leather products are guaranteed against defects in material and craftsmanship for the lifetime of the product. This includes issues such as:

Cracking or peeling of the leather due to manufacturing defects.

Excessive fading or discoloration caused by faulty dyeing or tanning processes.

 

2. Stitching and Accessories (1-Year Coverage):

The stitching, seams, and hardware (e.g., zippers, buckles, clasps) are covered for a period of one year from the date of purchase. This coverage includes defects in the construction or materials that cause the stitching to unravel or hardware to fail.

Please note: The one-year coverage does not extend to damages resulting from misuse, excessive wear, or external factors, such as improper care, exposure to water, chemicals, or excessive force.

 

Exclusions:

The following are not covered under the Lifetime Warranty:

Normal Wear and Tear: Natural aging of the leather, including softening, creasing, or patina development.

Misuse or Abuse: Damage caused by improper use (e.g., overloading a bag, excessive bending, exposure to extreme weather conditions, water, or harsh chemicals).

Accidental Damage: Cuts, punctures, or burns, as well as damage caused by pets or other external sources.

Alterations: Any product that has been altered or repaired by a third party not authorized by us.

Warranty Claim Process:

1. Submission: To initiate a claim, please contact our customer service team with the following information:

Proof of purchase (receipt or order confirmation).

Clear photos of the defect or damage.

Description of the issue and how it occurred.

 

2. Evaluation: Our team will review your claim, and if eligible, we will either repair the item or offer a replacement (at our discretion).

3. Repair/Replacement: For leather defects, we will either repair or replace the product at no cost to you. For stitching or hardware issues within the one-year period, we will repair or replace the affected components.

4. Shipping: If a repair or replacement is approved, we will cover the shipping costs for the return of the item to you. You may be responsible for shipping the product to us.

 

Care Recommendations:

To maintain the longevity of your leather product and ensure the warranty remains valid, we recommend following our care guidelines:

Keep the leather clean and conditioned using appropriate leather care products.

Avoid exposure to water, direct sunlight, and extreme temperatures.

Store your product in a cool, dry place when not in use.

Transferability:

The Lifetime Warranty is non-transferable and applies only to the original purchaser of the product.

Final Note:

We are committed to ensuring that you are completely satisfied with your purchase. If you have any questions about this warranty policy, feel free to contact our customer support team.

Thank you for choosing our products. We’re proud to provide you with premium leather goods designed to last.